Terms of Service

1. About these Terms

These Terms are a contract between you (“you”) and Merra Ai Ltd (“Merra”, “we”, “us”). They govern your use of Merra Practice at trymerra.ai. By creating an account or paying for a plan, you agree to them.

If you’re using Merra on behalf of an organisation (e.g. a company hiring team), separate business terms apply — contact legal@trymerra.ai.

2. Who we are

Merra Ai Ltd is a private limited company registered in England & Wales (Company No. 16470710). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

3. What Merra Practice is

Merra Practice is a conversational AI interview-practice product. You can run mock interviews, get scored feedback, view transcripts, and use a range of specialised interview modes shown in the product. The product is self-service and used by individuals preparing for real interviews.

Merra’s feedback is advisory only. It is not a guarantee of any interview outcome and is not employment, legal, medical, psychological, or educational advice.

Some modes are intentionally demanding and give blunt, high-pressure feedback by design, to simulate tough real-world interviews. That is part of the practice experience and is not a personal judgement about you.

4. Who can sign up

• You must be at least 18 years old to use Merra. Merra is not intended for under-18s, and we don’t knowingly allow anyone under 18 to create an account. By signing up, you confirm you are 18 or over.
• You may hold one account.
• You can sign up with email and password or with Google.
• You’re responsible for keeping your password safe and for activity on your account.

5. Acceptable use

You agree not to:

• Share your account with anyone else
• Reverse engineer, scrape, or probe the service
• Upload unlawful, defamatory, or infringing content
• Use Merra to harass, deceive, or discriminate
• Resell access to Merra or use it for commercial interview-screening of third parties

We may suspend or terminate your account for breach of this section.

6. Your content

You own the content you upload (CVs, job descriptions, audio and video of your practice interviews). By uploading, you grant us a non-exclusive, worldwide licence to host, store, transcribe, and analyse that content so we can provide the service to you. This licence lasts only as long as we host your content for you. When you delete content or close your account it ends, except for anonymised data and routine backups that are overwritten on our normal cycle.

AI training: We also use your practice content to train and fine-tune Merra’s own AI models so the product gets better over time. You can opt out at any time in your account settings — one toggle. Our third-party AI providers (including OpenAI and ElevenLabs) are contractually prohibited from training their own models on your content regardless of your choice. Full details, including legal basis and safeguards, in the Privacy Policy.

We may use anonymised, aggregated data (e.g. completion rates, average scores, feature usage) to improve the service regardless of your training opt-out choice.

7. Free trial

New accounts get a free trial. Current trial details (what’s included and how it works) are shown in the product when you sign up. The free trial is a one-time, lifetime grant — not a recurring free tier.

8. Paid plans

Current plans, prices, and what’s included are shown in the product. Payments are processed by Stripe. Merra Ai Ltd is not currently VAT-registered, so no VAT is added to your purchase. Prices are inclusive of any taxes that may apply.

We may change prices or plans. Any change takes effect at your next renewal — we’ll email you in advance.

9. Fair use

Our paid plans are designed for normal individual interview practice and are described as unlimited on that basis. To protect service quality and prevent abuse, we operate a fair-use policy. Each paid plan carries a reasonable usage allowance, currently set at 30 practice sessions in any rolling 30-day period on the Practice plan and 60 on the Pro plan. The large majority of users will never come close to these allowances.

If your usage substantially exceeds normal individual use, we’ll contact you first. We won’t restrict, throttle, or suspend your account on fair-use grounds without giving you notice and a reasonable opportunity to adjust. The fair-use policy exists solely to prevent automated, shared, or commercial-scale use, not to limit genuine personal practice.

10. Auto-renewal

Paid plans renew automatically at the end of each access period unless you cancel. You can cancel auto-renewal at any time in your account settings — it takes effect at the end of your current period, and you keep access until then. We’ll send you a reminder before each renewal as required by UK law.

11. Cancellation and refunds

You have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel any paid plan within 14 days of purchase, without giving a reason, by emailing support@trymerra.ai. If you’ve started using the service within those 14 days, you keep the right to cancel for the part you haven’t used and we’ll refund the unused portion.

Outside the 14-day statutory window, paid plans are non-refundable except where required by law.

12. Service availability

We aim for high availability but don’t guarantee uninterrupted service. We may add, change, or remove features at any time. Where required by law, we’ll provide a refund or credit if we materially reduce features you’ve paid for.

13. Suspension and termination

We may suspend or terminate your account for:

• Breach of these Terms
• Fraud, chargebacks, or repeated payment failure
• Illegal use of the service

You can delete your account at any time from your settings. On deletion we remove your personal data within 30 days, except where law requires us to keep it (e.g. tax records). See our Privacy Policy.

14. Changes to these Terms

We may update these Terms.

• Material changes (e.g. pricing structure, what the service does): we’ll email you in advance.
• Minor changes (e.g. fixing a typo, clarifying wording): we’ll post the updated version here with a new “Last updated” date.

If you don’t accept a material change, you can cancel before it takes effect.

15. Disclaimers

The service is provided “as is” and “as available”, to the maximum extent permitted by law.

Nothing in these Terms limits or excludes:

• Your statutory rights under UK consumer law (including the Consumer Rights Act 2015)
• Our liability for death or personal injury caused by our negligence
• Our liability for fraud or fraudulent misrepresentation
• Anything else that cannot be limited or excluded by law

16. Liability

Subject to Section 15:

• Neither party is liable for indirect, special, or consequential losses
• Our total liability to you in any 12-month period is capped at the greater of (a) £100 or (b) the fees you’ve paid us in that 12-month period

17. Our intellectual property

Everything that makes up Merra Practice — the software, AI models, interview modes, scoring logic, branding, the Merra name and logo, and the overall look and feel — belongs to Merra Ai Ltd or our licensors. These Terms don’t transfer any of that to you. While your account is active you have a limited, personal, non-transferable right to use the service. You may not copy, modify, distribute, resell, or create derivative works from any part of Merra except where the service expressly allows it.

18. Events outside our control

We’re not responsible for any failure or delay in providing the service that is caused by events outside our reasonable control. This includes outages at our hosting or AI providers, internet or network failures, power cuts, strikes, or acts of government. If such an event happens, we’ll restore normal service as soon as we reasonably can.

19. General

• Assignment. You may not transfer your rights under these Terms without our consent. We may transfer ours (for example, if the business is sold), and we’ll tell you if we do.
• Severability. If any part of these Terms is found unenforceable, the rest stays in force.
• No waiver. If we don’t enforce a right straight away, that doesn’t mean we’ve given it up.
• Entire agreement. These Terms, together with the Privacy Policy, are the whole agreement between you and us about your use of Merra.
• Third parties. No one other than you and Merra has any rights under these Terms.

20. Governing law, disputes and complaints

These Terms are governed by the laws of England & Wales. The courts of England & Wales have jurisdiction. If you live in another part of the UK, you can also bring proceedings in your local courts.

We’d much rather resolve disputes informally first — email legal@trymerra.ai and we’ll aim to acknowledge your complaint within 5 working days and resolve it as quickly as we can. If we can’t resolve things between us, you may be able to use an alternative dispute resolution (ADR) scheme; the courts above always remain available to you.

21. Contact

• General support: support@trymerra.ai
• Legal queries: legal@trymerra.ai
• Privacy: privacy@trymerra.ai
• Security: security@trymerra.ai

By creating an account or paying for a plan, you accept these Terms.